Frequently asked questions
Q: How much in advance do I need to book my event?
A: I ask for a minimum of 90 days prior to event to book. Large backdrops with custom flower work require 120 days in advance of event to book.
Q: Is there a retainer fee or down payment?
A: Yes, I require a retainer fee of 25% of total of services to book your date, time, and services.
Q: Are retainer fees refundable?
A: Retainer fees are non-refundable but are transferrable to a later date.
Q Do I have to sign a contract?
A: Yes, After a consultation of services a contract will be signed by both parties at time of booking.
Q: Is there a delivery fee?
A: Yes, all rentals are subject to a delivery fee of $60 for the first 20 mile radius of 20109 and 22642.
Q: When do I need to pay my balance for event?
A: All rentals and services must be paid in full 30 days prior to event.
Q: How much time do you need to set-up?
A: Depending on services rendered time may be as short as one hour to set-up or up 8 hours. Hired help is brought in to work with smaller time frames. Time restraints will be discussed on day of booking to be included with quote.
Q: Can I cancel my order from your store?
A: I allow up to 48 hours after purchase to cancel an order *if the order has not been shipped out*. Please contact me if you have any issues.