Frequently asked questions

Q: How much in advance do I need to book my event?

A: I ask for a minimum of 90 days prior to event to book. Large backdrops with custom flower work require 120 days in advance of event to book. 

Q: Is there a retainer fee or down payment?

A: Yes, I require a retainer fee of 25% of total of services to book your date, time, and services. 

Q: Are retainer fees refundable? 

A: Retainer fees are non-refundable but are transferrable to a later date. 

Q Do I have to sign a contract?

A: Yes, After a consultation of services a contract will be signed by both parties at time of booking.

Q: Is there a delivery fee?

A: Yes, all rentals are subject to a delivery fee of $60 for the first 20 mile radius of 20109 and 22642. 

Q: When do I need to pay my balance for event?

A: All rentals and services must be paid in full 30 days prior to event. 

Q: How much time do you need to set-up?

A: Depending on services rendered time may be as short as one hour to set-up or up 8 hours. Hired help is brought in to work with smaller time frames. Time restraints will be discussed on day of booking to be included with quote. 

 Q: Can I cancel my order from your store?

A: I allow up to 48 hours after purchase to cancel an order *if the order has not been shipped out*. Please contact me if you have any issues.